About Kassandra Heap, M.C., Registered Psychologist

Kassandra Heap is a Registered Psychologist with the College of Alberta Psychologists. Kassandra received her Bachelor of Arts degree (honours) in Psychology at the University of Victoria and her Masters in Counselling Psychology from Athabasca University. Prior to becoming an affiliate with Cobb & Associates, Kassandra worked as a School Counsellor with adolescents and young adults, and then as a Clinical Counsellor working with individuals, couples and families. Kassandra enjoys helping couples work on gridlocked issues by moving from resentment and frustration to understanding and respect. Her main goal in working with couples is to help them develop a greater sense of empathy and understanding towards their partner. Part of this process involves guiding couples to identify their values, goals and needs as individuals, and learning how to communicate them to their partner.

an interview with kassandra heap

What are some of your assumptions or theories that inform your therapy approach with couples?

I primarily use Gottman Method couples therapy, because Dr. John Gottman’s work is based on 38 years of research on couples!

One of the main assumptions that informs my work with couples is that conflict is inevitable in all relationships. Couples often see conflict as bad or unhealthy and they try to avoid it altogether. However, avoidance often creates more relationship issues.  Instead, couples need to learn how to establish meaningful dialogue about conflictual issues in order to gain a deeper understanding about their partners--and yes, sometimes that means not actually coming to a "solution" on some issues. It is all about how we fight as a couple, not if we fight as a couple.

In your view and experience, what is it that invites people to change in couples therapy?

The couple that shows up with the honest intent to work on their relationship, both individually and as a partner, without being defensive or critical, is the couple that has better outcomes in my view. I believe change happens when we are open and honest with ourselves and our partner, and when we let our guard down.


What do you see as your primary tasks as a clinician when working with people to facilitate change?

My favourite quote, which captures this concept is: “I firmly believe that I am not the healer, I am just the context in which healing is inspired” (adapted from Ron Kurtz 2010).

I provide information, structure, expertise and a safe space- the rest is the individual committing to practicing new ways of being both inside, and particularly, outside the counselling room.


What do you think your clients most remember about you after working with you?

I have received feedback in the past that I am welcoming, kind and casual- I also like to think that I am funny… when appropriate I bring my sense of humour into session.

What do you want the couples you work with to feel, know and experience in their first session with you?

I hope that both partners feel heard and understood after their first session. I also want couples to feel as though there is a clear direction moving forward and that everyone knows what to expect for the next sessions.  Transparency is important to me, so I will always share what the plan is using clear language, without any hidden agendas or secrets. I also welcome collaboration in all aspects of the therapeutic process.


What has your own experience in a committed relationship taught you personally?

I have learned that in all relationships, not just romantic relationships, we need to get better at communicating our needs in a clear and direct manner. I spent a lot of time thinking my partner should implicitly know what my needs are at any given time (I know- no pressure right?). However, after 12 years of partnership, I have learnt that no one- not even those we have known for a long time- can read our minds 100% of the time and know what we want, or need, in any given situation. So, I have learnt to identify what my needs are and ask for what I need without blaming or shaming. My motto is "‘set a target for your partner to hit, not one that they have already missed".

What message do you most want to convey to the couples you work with?

It is possible to have healthy, lasting relationships! We aren’t given a manual on how to be in a relationship (although I think we should be given one at birth), so experiencing difficulties is expected and normal. This means that there is hope because even though we might not be relationship ‘naturals’ there are well researched relationship strategies that I can help teach you to improve your relationship.


To Book an Appointment

Just call us (403) 255-8577 or use our easy online scheduler here

If you have any questions or would like to contact us by email, you can complete a brief confidential contact form here. Once you submit the contact form, a Cobb & Associates intake staff member will respond as soon as possible.

The Calgary Couples Counselling Centre (a subsidiary of Cobb & Associates Inc.) is located in southeast Calgary (near Leons and Trail Appliances on 11th Street SE). Please click here for our full address and a map to our location. We are currently accepting new clients and warmly welcome self-referrals and referrals from physicians and other professionals.

We appreciate your interest in our services and hope this information has been helpful to you. Please do not hesitate to call if you have any questions.

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