Online Scheduler

THree Easy Steps to Schedule your appointment online:

1. Scroll down this page and select your therapist (by clicking on their image). 

2. Log in to your account. (Or create a new one, if you haven't done so already. See instructions below for creating a new account). 

3. Schedule your appointment.


frequently asked questions

Why are there only "Initial Therapy Session" options visible to me?

You must create an online portal account and log in to that account before you will see other "Therapy Session" options. The "Initial Therapy Session" options are intended for new clients only, who have never seen a therapist at Cobb & Associates before. Those options are visible to and can be selected by anyone that is not logged in. Please do not select them if you are a current or returning client. If you are a current or returning client who has not yet set up an account, please create your account first, log in, and then select your session type, date and time.

I already had an online portal account before. Why do I have to set up a new one?

If you created an online portal account before June 19, 2019, it is necessary to create a new one before you can use the online scheduler. As of that date we switched to a new system for managing client accounts and information, and your old online portal account is no longer active. The new system will ultimately make it easier for us to schedule appointments with you, send you invoices and receipts, and use less paper.  

How do I set up a new account?

  1. After clicking on your therapist's image, below, click on "Create Account" (left side of the screen if you are using a desktop computer).

  2. Enter your contact details in the fields provided, provide an email address you will use for the account, and enter a password of your choosing. The password must be entered twice.

  3. As soon as you have submitted your account details, you will receive an email asking you to verify your new account.  Please look for that email in your inbox and click the green "verify" button. This is a security precaution that confirms that you have access to the email account provided. 

  4. Once you have verified your email, your request to set up a new online portal account will be reviewed in-person by a member of our team. Once we add you to our system as a new client, or associate your contact information with existing information that we have in our system, you will be able to log in to your account to book ongoing appointments, see your scheduled appointments, change an appointment, or print an invoice or receipt for sessions that occurred after June 19, 2019.

I set up a new online portal account, but still cannot log in to book an appointment. Why is that?

You may need to wait 24 hours for the account set up process to be complete. It can take up to one full business day from the time you verify your account for us to finish the set up process manually. This has to happen before you can use the online scheduler to book new appointments going forward. While the delay is inconvenient, it does provide greater assurance that your personal information online is secure. We are on hand during office hours at 403-255-8577 to schedule the appointment for you over the phone, in the meantime, if you wish.

What other benefits are there of setting up an online portal account?

You and your therapist can exchange secure messaging, in a private, encrypted environment. You can use this tool for anything from checking in about scheduling to exchanging more sensitive information that you would not wish to send or receive by email. If you receive a message in your inbox saying that your therapist has sent you a secure message, you will need an online portal account to access it. You will be able to see the message only when you are logged in to your online portal account.


 

To Use the Scheduler, Start by by Clicking on the Image of Your Therapist, Below:


Dr. Nathan Cobb, Ph.D. in MFT, RMFT, R.Psych

Dr. Nathan Cobb, Ph.D. in MFT, RMFT, R.Psych

Click the picture to the left or this link to book an appointment with Dr. Nathan Cobb.

Dr. Nathan Cobb has 20 years experience counselling individuals, couples and families. His areas of focus include individual counselling, concerns related to couples (communication, conflict, disconnection, intimacy, infidelity), substance use disorders, process addictions (sex and pornography), mood disorders, and anxiety disorders. His current schedule for seeing clients is between 9AM and 1PM, Monday - Friday and between 3PM and 6PM, Monday - Thursday. His rate is $200 per hour for couple and family therapy; $180 per hour for individual therapy. 

Dr. Cobb is currently accepting new clients.


Erla Christens, MA, R.Psych

Erla Christens, M.A., R.Psych

Click the picture to the left or this link to book an appointment with Erla Christens.

Erla Christens is a Registered Psychologist whose areas of focus include individual counselling, couples counselling, trauma, depression, anxiety, relationship difficulties, co-dependency and self-esteem issues. Erla also works with adolescents.  She is trained in Gottman Method Couples Therapy. Erla is multi-lingual, fluent in English, French and Italian. She is available Tuesday through Friday, afternoon and evening hours.  Her rate is $180 per hour. 

Erla is currently accepting new clients.


Russ Millington, M.A., R.Psych

Russ Millington, M.A., R.Psych

Click the picture to the left to book an appointment with Russ Millington.

Russ Millington is a Registered Psychologist whose areas of focus include individual counselling; couples counselling; addictions to alcohol, illicit drugs, opiates, and pornography; and mental health related issues such as depression and anxiety, etc. He has completed training in Gottman Method Couples Therapy and Emotionally Focused Couples Therapy. Russ Millington is available Tuesday and Wednesday evenings. His rate is $180 per hour. He is currently accepting new clients.

Russ is currently accepting new clients.


Kassandra Heap, M.C., C.C.C., R.Psych

Kassandra Heap, M.C., C.C.C., R.Psych

Click the picture to the left or this link to book an appointment with Kassandra Heap.

Kassandra Heap is a Registered Psychologist whose areas of focus include working with couples and individual adults. She is trained in Gottman Method Couples Therapy. For couples, Kassandra will help you develop a greater sense of empathy & understanding towards each other. Together, you will identify unhelpful relationship patterns in order to learn healthier, more fulfilling, ways of being together. For individuals, Kassandra will help you foster a greater sense of meaning and fulfillment in your life through exploring your values, needs & goals. She is available Mondays, Tuesdays, and Thursdays, afternoon and evening hours. Her rate is $180 per hour. 

Kassandra is currently accepting new clients.